Still, SMS remains the fallback for RCS and iMessage (in cases where RCS chat isn't available) and is still the only texting option on many devices, particularly feature phones. So, we don't ...

Context Although not the newest communication technology, when SMS is paired with chat bots, we enter the next phase of customer engagement. Starting as a personal communication tool, text ...

The entire world shifted from Short Message Service (SMS) to other chat services like WhatsApp, Telegram, Signal, etc. The feature-rich alternative messaging apps lured users and have been ...