and most companies need software to manage their customer support workflow. Help desk software makes managing this workflow easy and boosts your support team’s productivity. What are the types ...

Forbes Advisor has compiled a list of the top help desk software products on the market. The list is based on factors such as ease of use, affordability, customer service, and features like ticket ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

We work in a variety of areas, from assisting customers at the Help Desk to maintaining our website and supporting applications that Bethel uses everyday. Information Technology Services improves how ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.