In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or services fall short of ...

From complaints submitted to the City of Reno, Nevada, last year. One night this summer I was walking with my wife and two friends from out of town. We witnessed… ...

Angela Rippon: When it comes to challenging a rip-off, a well written letter of complaint can very often make all the difference in the world. Woman One: I typed a letter and just said you’ve ...

How thoroughly and frequently does your company track comments left by clients? Knowing what to do when a negative review or ...