The Kansas City Police Department is desperately in need of dispatchers and 911 call takers. While both take emergency and ...

Emergency communication specialists are considered first responders in Colorado, but that isn't the case across the entire country.

In honor of National Public Safety Telecommunicators Week, we’re highlighting the work that happens on the other end of your 911 call, with the people you likely never see. Paula Lacey is a dispatcher ...

"As the call taker was on the phone with the reporting party, they were describing him paddling and struggling, and then describing him going over the falls," said Sgt. Nate Thompson with ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

Chicago’s 911 dispatchers and call takers were honored Thursday for their dedication, including Debra White, who is retiring after 40 years of service.