You are also able to instant message British Gas via the company’s Make a Complaint page. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor customer service record. Customers said Britain’s second biggest ...

In our supplier assessment of customer service, British Gas scored well. It received 10 out of a total 13 points thanks to its comprehensive methods of contact. It only lost points because its main ...

The fall of British Gas follows years of complaints over its customer service. The consumer group Which? on Friday named it as the joint-worst supplier in the country, following a survey in which ...

British Gas underperformed in Which?'s research. Its customer score of 61 per cent was below average, and it is one of only four brands that received just two stars for overall customer service in the ...

British Gas is set to offer a financial boost to customers promising hundreds of pounds directly into their bank accounts for those who join its new 'You Pay: We Pay' scheme. Users must commit to ...